Application Passwords

 

Reset your password

Introducing our automated assistant known as "CHIP". For any application or system that uses your UMMS network password, CHIP is ready 24x7 to help – from any phone inside or outside of UMMS!

Don’t worry – you can still reset your own password using methods such as CTL-ALT-DEL while on the network or VPN. We encourage you to reset your password before it expires!

What does CHIP do?

• When you contact the Help Desk and choose Option #1 to reset your password, CHIP will be available to help you reset your password. If CHIP cannot help, you will be passed through to one of our Help Desk Agents.
• If your password isn’t one that CHIP can access, you’ll be passed through to one of our Help Desk Agents.

 

How can CHIP benefit me?

• Shorter wait times - CHIP is available immediately upon choosing Option #1.
• Shorter call time – CHIP can reset your password in under two minutes.
• CHIP can unlock your account and reset your password after verifying your identity.

 

What to do if your password is compromised/lost

If you have lost your password or feel that someone knows your password, contact your facility's Helpdesk for instructions on how to reset your password for any application.

 

Password Sharing

Passwords should not be shared without the permission of the IS&T Security Officer. To contact IS&T Security send an email to InfoSec@umm.edu.

 

UMMS Password Policy

UMMS Approved Password Policy