MedSpeed FAQs
What should I use MedSpeed for?
On a daily basis, UMMS employees are using courier services to transport medical supplies, pharmaceuticals, lab specimens, mail, instrument trays, blood, linens, administrative reports and more. The need for courier service is pervasive and spans all employees, ranging from front-line medical staff to executive leadership. MedSpeed should not be used for transporting large equipment but can be used for a wide variety of delivery needs, including items that need refrigeration.
You should use MedSpeed for all of your delivery needs to System locations, including but not limited to:
- financial documents
- administrative reports
- books and reference materials
- medical and facility supplies
- instrument trays
- pharmaceuticals
- housekeeping supplies
- linens
- cleaning products
- food
What advantages does MedSpeed offer?
MedSpeed has extensive experience partnering with large, complex health systems like UMMS. Their client list includes the Mayo Clinic, Advocate Health Care, Stanford Health Care, WellStar Health System, Atrium Health, Inova Health System and the University of Pittsburgh Medical Center. The company’s vast resources mean that UMMS will have more dispatchers, more vehicles and more couriers to serve our needs. Among the many advantages we identified were MedSpeed’s exceptional service record, experience in serving complex integrated delivery networks, uniformed and trained drivers, effective use of technology in tracking and ordering, and the ability to scale their service as we grow. MedSpeed will help us achieve our System goals, reduce our risk and liability in transporting materials, and ultimately help us identify cost savings that can be reinvested in patient care and employee experience.
When should I switch to MedSpeed?
MedSpeed is available to you now. We ask that all employees across the System transition to MedSpeed for courier service by November 1, 2019.
Do I have to use MedSpeed?
Yes. For us to fully realize the benefits of a single courier, we must transition all courier requests across the System to MedSpeed. Over the past year, we heard a desire and need from many employees across the System for improved courier service. MedSpeed meets our standards of quality, efficient use of technology and the ability to work seamlessly across all of UMMS.
How do I start using MedSpeed?
Register for an account online at MedSpeed.com. Refer to the user guide and watch these brief training videos for step-by-step instructions. Please note that to request service you must enter a valid cost center number when you place the order. If you still have questions, contact your local materials management leadership team or contact MedSpeed directly.
What if I have a contract with my current courier?
Most of the couriers currently servicing UMMS facilities were given advance notice of this change. If you are uncertain if the courier you use has been notified, please contact your local materials management leadership team.
Can I ask for assurances from MedSpeed specific to my needs?
Yes. If you have specific questions or needs related to the items you need couriered, you may work directly with MedSpeed for assurances that they will meet your requirements.