Transition to Infor: Infor Supply Chain Management - Where to Go For Help

April 19, 2021

 

Transition to Infor: Infor Supply Chain Management - Where to go for Help

 

We are here to support you now that we are live on Infor Supply Chain Management.  Here’s how to get the help you need April 19 – May 7:

 

1. Super Users

Your department may have one or more Super Users, who have received extra training on the system.  They are available to help you!  Refer to the table of Super Users at the end of this email.

  

2. By Phone

Call the Infor Help Desk at (410) 822-1000 x5474 from 7:00 AM – 7:00 PM, Monday - Friday

Use this number from April 19 – May 7 if you…

• Are having trouble submitting a requisition

• Can’t access the forms you need

• Have questions regarding requisitions and approvals

• Have a log in issue 

For urgent requisition needs, you will be offered the opportunity to wait in a queue for an on-the-spot Zoom session to receive one-on-one support.

Contact the IT Help Desk at (410) 328 -4357, option 2, for any Human Resources, Payroll, Finance related Infor questions.

3. Virtual In-Person – Non-Urgent Needs

For help with non-urgent requisitioning questions from 7:00 AM – 7:00 PM, Monday - Friday, you can make an appointment for one-on-one support. Call the Infor Help Desk at (410) 822-1000 x5474 to schedule an appointment.

Local Super Users:

 

For more Infor information and resources, visit UMMSConnect.