UMMS UPCEE Change Model & Change Tools
At University of Maryland Medical System, our values are the building blocks of the shared culture and common understanding that guide us in fulfilling our MISSION and VISION as we provide Marylanders a better state of care.
Q: U – Do you understand the change? Does your team understand the change?
- Assess the change so you know the nature of what you must prepare for
- Build a business case for why the change is needed and what resources are required
- Create a change vision and define what good looks like when you’re done
- Identify stakeholder groups who are impacted by the change
- Identify stakeholder groups’ concerns and impacts
Q: P – What is the plan for the change?
- Choose change solutions based on impacts and needs from the stakeholder analysis
- Place change solutions into a change journey timeline
- Consider the best ways to leverage key organizational milestones and events in your timeline
- Develop a change journey visual so people can see the path to success
- Develop a change plan with solutions for communications, change support, and learning
Q: C – How will you communicate the change?
- Create a communications and engagement calendar
- Plan a launch event with visible sponsor engagement
- Establish a cascading communications plan
Q: E – How will you execute the change?
- Setup systems for two-way feedback
- Prepare change agents and networks to lead change
- Drive activities and ensure visible sponsor support
- Implement all change solutions
Q: E – How will you evaluate the success of the change and need to evolve?
- Reflect on progress towards change metrics
- Update Frequently Asked Questions (FAQs) based on any new info or questions received
- Celebrate and build on early successes
- Conduct a change survey to gauge the level of change adoption
- Hold a project/change team lessons learned meeting to identify how to evolve
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