Patient Experience at UM SJMC

Here at UM St. Joseph Medical Center, our goal is to provide you and your loved ones with a safe, high-quality patient experience. All of our staff are here to listen and address any concerns you may have. We are committed to providing loving service and compassionate care, every interaction, every day, to our patients and their loved ones.

Speak Out: Take Charge of Your Care

During your stay, the doctors, nurses and staff of the hospital will treat you and your family as partners in your own care. One important way that you can be involved is to speak up. Ask questions, voice your concerns, and don’t be afraid to raise any issues relating to your care and treatment, including overall hospital services. You are part of the care team.

Patient Advocate

If at any time during your stay you feel we are not meeting your expectations, please speak up and raise any issues with your care team. If your concerns are not resolved, please contact the Patient Advocate for further assistance at 410-337-1560. The Patient Advocate is here to help and will follow up on your concerns.